After Sales Service of Cummins Diesel Generator Set Manufacturers

Based on several questions raised by multiple users when ordering Cummins diesel generators, the editor of Guangxi Dingbo Power has now made the following summaries to serve as a reference for everyone during the purchasing process. In addition, for the after - sales service that everyone is concerned about, a reliable Cummins diesel generator supplier is recommended.

1.The model, rated power, rated frequency, rated voltage, rated current, number of phases, power factor, and wiring method of the generator set.

2.Requirements for the automation functions and performance of the generator set.

3.Requirements for the structure, performance, and installation dimensions of the diesel engine, generator, and control panel.

4.Requirements for the parallel operation of diesel generator sets: If multiple generator sets are purchased simultaneously, whether parallel operation is required should be specified. If parallel operation is needed, whether measurement instruments and devices for parallel operation need to be provided should also be mentioned.

5.Requirements for the auxiliary equipment of diesel generator sets: Many domestic manufacturers consider cooling water tanks (radiators), fuel tanks, exhaust mufflers, batteries, etc. as auxiliary equipment. When placing an order, some installation requirements can be put forward.

For consumers, good after - sales service is very important after purchasing a product. It can be extremely annoying if there are quality issues and the supplier and the customer start to shift the blame. So, which diesel generator manufacturer provides good after - sales service? Dingbo Power is a great choice.

Pre - sales service: Professional engineers provide pre - sales technical consultation and planning and matching guidance for users, such as generator set selection, matching, and generator room design. They also answer users' questions during use and provide relevant technical guidance.

In - sales service: Upon receiving notice from users, our company immediately sends professional technicians to guide the installation and commissioning of the generator set and cooperate with users in the acceptance work.

After - sales service: Free installation and commissioning guidance; free technical training and consultation for users' operators and maintenance personnel; guidance on maintenance and upkeep; establishment of customer files for users, follow - up service, regular inspections, and lifetime maintenance; supply of original spare parts and provision of technical support at any time.

In addition, Dingbo Power also supplies diesel generator sets from many well - known brands such as Shangchai, Yuchai, Perkins, Volvo, Tongchai, and Jichai to users for a long time. The products are genuine from the original manufacturers and have passed the ISO9001 - 2015 quality system certification, ensuring high - quality products. There are no middlemen, so the prices are affordable with no price difference.

Dingbo Power has advanced testing equipment, modern production technology, professional manufacturing technology, perfect quality management system, and strong technical research and development capabilities. It can provide 3kW～2500kW various specifications of ordinary, automatic, four protection, automatic switching, low noise and mobile generator sets, high quality and low energy consumption to meet the diverse power needs of customers, and can also meet users with different voltages and different frequencies. It is required to create a parallel power supply system for multiple units. If you are interested in our product or any question on generator, welcome to send email to [email protected].